Frequently Asked Questions (FAQs)

What are the password requirements for my account?

Beginning January 25, 2018, all users on all Gannett iPublish adportals will be required to update their passwords. New passwords will require the following:

Additionally, all passwords will expire every 90 days and will be required to be updated.

I've forgotten my password. How can I retrieve it?

You can reset the password for your account by clicking the Forgot "Password" link in the upper right of the adportal home page. Make sure you click on the word "Password". You will need to put in your current USERNAME then submit the form. You will then get an email with a link to reset your password.

I don't remember my username. Can I retrieve it?

In the upper right corner of the adportal there is a link for "Forgot Username". Click on the word "Username". You will need to provide the phone number and zipcode that is set up in your account. Once you submit the form, you will get an email that contains your username and a link to reset your password.

Where will the In Memoriam appear?

Your In Memoriam will appear in the Des Moines Register and online for one year.

p>When should a photo be included with an In Memoriam?

Photos are a personal preference and their inclusion in your In Memoriam is based solely at your discretion. Some choose to use current photos while others select a favorite photo that has special meaning.

What if the photo is older, will it reproduce with good quality?

Your submitted photo will go through an extensive toning process to deliver the best possible quality. However, with older photos, it is sometimes not possible to duplicate the quality of a newer one.

The photo being used is color. Will it appear in color in the newspaper?

Color photos are available in display Memorials and Thank You announcements.

If I work on an In Memoriam but don’t want to complete it at that time, can it be saved for future use?

Yes, you may build the In Memoriam and save it. You will simply log in to your account and retrieve it when you’re ready. If you don’t have an existing account, you will be able to create one.

If I submit the In Memoriam using the self service tool and wish to make changes at a later time, will this be possible?

Yes, provided that changes are made before published deadlines. See the deadline schedule under the Pricing & Deadlines link.

How do I pay for an In Memoriam?

In Memoriams require payment in advance of publication. We accept Visa, Mastercard, American Express and Discover. Your payment will be carried over a secure connection.

How will I know how much my In Memoriam will cost?

Our easy to use self-service tool will automatically quote the cost of the In Memoriam upon placement.